Beyond performance, we also incorporate legal design features required by EU road traffic regulations. For example, family-use cargo bikes must include secure child seating with integrated safety belts and rigid structural enclosures. We design these systems in line with child transport provisions under EN 15918 and German StVZO lighting and visibility laws.
Importantly, every bike we build can be delivered with the full documentation package:
CE Declaration of Conformity
Material traceability files
Third-party lab certificates (TÜV, SGS, etc., available on request)
In-house QC reports and production test logs
We understand that for many clients, failing a customs check or violating sales compliance is not just a financial risk—it’s a brand liability. That’s why Regen delivers more than bikes: we deliver market-ready, regulation-compliant vehicles with full legal and technical backing.
Successful cargo bike businesses need more than a good product—they need dependable support that keeps things moving. Regen provides a full suite of pre-sales and after-sales services, including assembly support in Europe, technical documentation, and fast-response troubleshooting. We prepare detailed installation guides, rider manuals, and assembly walkthroughs (photo + video) tailored to your product configuration and branding style. For clients targeting direct-to-consumer (DTC) channels or online marketplaces, we offer packaging consultation and digital asset kits to help you deliver a professional unboxing and onboarding experience. Need to train your local dealers or service partners? We provide mechanical diagrams, error code instructions for motor systems, and branded maintenance schedules. Most support tickets are answered within 24 hours, and we ship standard parts or replacements across the EU. Our mission is to make your ownership lifecycle smooth, efficient, and confidence-driven—from warehouse to customer doorstep.
Support Item | Description |
|---|---|
Product Documentation | Includes branded user manuals, assembly guides, safety instructions, and maintenance guides, available in English and localized versions upon request |
Product Spec Sheets | PDF/Excel-based technical specifications for each SKU or model—useful for cataloging, onboarding distributors, or sharing with retailers |
Installation Charts | Visual or tabular guides showing component layout, wiring instructions, and safety notes—ideal for first-time assembly teams |
Brand Asset Package | Includes high-res photos, unboxing and installation videos, feature graphics, and lifestyle imagery for websites, marketplaces, and social media |
Packaging and Labeling Guide | For online retailers or warehouse ops—includes packaging dimensions, labeling standards (EAN, SKU), carton graphics, etc. |
Sales & Dealer Presentation Kit | Includes pitch decks, printed catalogs, competitive highlights—designed for dealers, shops, or B2B negotiations |
Response Time | General inquiry response within 24 hours, with dedicated support channels for active clients |
For engineers, service technicians, and field operations teams
Support Item | Description |
|---|---|
Mechanical Diagrams | Exploded views, component breakdowns, and structure drawings (PDF or CAD) for maintenance and repair use |
Wiring Diagrams & Pin Mapping | Electrical system maps, ideal for service centers, motor/battery diagnostics, and error troubleshooting |
Firmware / Software Guide | For smart systems: includes display interface, error code tables, motor control settings, and update instructions |
Spare Part Lookup Sheet | Lists all relevant part numbers, compatibility notes, and reorder info for each SKU—used by after-sales teams |
Assembly Video Tutorials | Step-by-step videos tailored to your exact product variant (DTC-ready or internal use) |
Tech Inquiry Response Time | Within 24–36 hours, depending on complexity; urgent cases prioritized for warranty/service clients |
Spare Part Design , Replacement etc. | When EU warehouse stock Available: standard items delivered within 7 days to major EU regions, Spare parts optimization and after-sale service support. |
From proven platforms to concept-driven development—modular, compliant, and built for your brand.
Our OEM solutions allow you to select from a range of proven cargo bike platforms—already tested and validated. Ideal for distributors, retailers, or pilot programs, OEM builds enable:
Selection of frame type (front-load, longtail, Long John, trike, Etc.)
Modular component configurations: mid-drive motors, gear hubs, batteries, accessories
Branding customization: RAL/Pantone paint, decals, logo badges
OEM is ideal for fast delivery cycles, reduced development risk, and businesses new to cargo bike sourcing.
For brands seeking differentiation or building a signature model, Regen offers end-to-end ODM development. We support both idea-to-product development and reverse engineering of competitor benchmarks or legacy models.
Our engineering team works closely with clients throughout the process. Here’s a typical timeline:
Stage | Lead Time |
|---|---|
Concept Sketch / Brief Review | 2–3 working days |
3D Design Proposal | 7–10 working days |
Sample Prototyping | 14–21 working days |
Regulatory Testing Prep | Parallel with sample |
Batch Production | 45–60 days |
We support two full-stack customization workflows under our ODM service:
This path is ideal when you have a general idea, usage scenario, or concept—but no final design yet. It’s perfect for new product launches or innovations in family or logistics segments.
Choose this path when:
New Market Entry: A micro-mobility brand from Germany provided a design sketch and target audience. Regen delivered a complete family cargo bike in 70 days—EN-certified and ready for mass production.
OEM to ODM Transition: A delivery fleet client evolved from generic OEM models to a custom-designed fleet-ready cargo bike with Regen’s full ODM process.
Step 1
Customer shares intended use, target specs, and performance goals
Step 2
Regen defines frame geometry, safety standards , and configuration direction
Step 3
Joint decision on motor, drivetrain, battery, and critical modules
Step 4
Develop aesthetic design and load-bearing frame structure
Step 5
Run load, vibration, and stress simulations to validate design assumptions
Step 6
Build prototype, perform mechanical, functional, and field tests
Step 7
Conduct compliance testing, tooling, and initiate mass production
For clients with a reference bike or legacy model, we rebuild and optimize the design—either replicating form and performance or improving structure and compliance. This method is common when targeting similar performance as well-known European models while adding differentiation and brand identity.
This service is ideal when:
Product Upgrade: A client supplied an outdated longtail cargo bike. Regen redesigned the frame with stronger welds, integrated a modular battery, and reduced frame weight by 12%.
Competitor Replication with Improvements: A reference model from a leading brand was re-engineered in 45 days with better ergonomics, local component matching, and lower unit cost.
Step 1
Customer provides sample unit, image, or model to replicate/improve
Step 2
Regen analyzes sample and defines equivalent specifications
Step 3
Redesign motor, battery, controller layout and component compatibility
Step 4
Adjust frame geometry, materials, weld points based on new configuration
Step 5
Perform digital validation for stiffness, fatigue, and safety
Step 6
Produce prototype and test for performance, regulation, and reliability
Step 7
Run final production trials and launch batch output
No matter which path you choose, all Regen projects are built on a modular platform system—allowing you to selectively define the appearance, performance, and accessories based on your market.
| Category | Customizable Option |
|---|---|
| Appearance | Frame painting & color options |
| Appearance | Decals & sticker design |
| Appearance | Frame material selection |
| Battery & Range | Battery capacity & combination |
| Drivetrain | Internal/External gear shifting |
| Drivetrain | Electronic shifting system |
| Drivetrain | Automatic gear shifting |
| Motor | Mid-drive motor |
| Motor | High-speed hub motor |
| Motor | Reverse hub motor |
| Wheels | Puncture-resistant tires |
| Components | Front light brightness options |
| Components | Handlebar types |
| Components | Saddle types |
| Components | Child seat levels |
| Components | Rear cabin seat cushions |
| Components | Handlebar grips |
| Components | Stem designs |
| Components | Charger specifications |
| Electronics | E-lock |
| Accessories | Rear rack types |
| Accessories | Side bag designs |
| Accessories | Bottle holder types |
| Accessories | Rain cover types |
| IOT | Smart IOT module integration |
| Frame Geometry | Seat Tube Length |
| Frame Geometry | Top Tube Length |
| Frame Geometry | Head Tube Angle |
| Frame Geometry | Head Tube Length |
| Frame Geometry | Chain Stay Length |
| Frame Geometry | Seat Tube Angle |
| Frame Geometry | Wheelbase |
| Frame Geometry | Fork to Center Length |
| Frame Geometry | Bottom Bracket Drop |
| Frame Geometry | Fork Rake |
| Frame Geometry | Stack |
| Frame Geometry | Reach |
From proven platforms to concept-driven development—modular, compliant, and built for your brand.
Category | Description |
|---|---|
Frame & Sub-frames | Main frame tubing, weld zones, fork arms, dropouts, and mounting plates |
Structural Parts | Connectors, bearing housings, brackets, reinforcement joints |
Cargo Box Components | Side panels, floorboards, seatbelt anchors, hinges, seat mounts (wood/EPP/ABS) |
Standard Replacement Kits | Brake pads, gear cables, inner tubes, grips, pedals, lighting components |
Custom-Made Replacements | Unique branded or model-specific parts with SKU matching or serial tracking |
Category | Description |
|---|---|
Functional Extensions | Cargo racks, panniers, child seating add-ons, rain covers, water bottle cages |
Decorative Elements | Branded decals, reflective stickers, handlebar grips, seat covers |
Lifestyle Accessories | Tote bags, handlebar pouches, bike-themed keychains, cycling gloves, gear packs |
Retail Bundles & Gifts | Seasonal kits, loyalty program accessories, crowdfunding reward merchandise |
Support Item | Description |
|---|---|
Standard Warranty Plan | 2–5 year coverage depending on product category and components (e.g. motor, battery, frame, electronics) |
Warranty Claim Process Guide | Step-by-step instructions for filing claims, replacement part approvals, and documentation |
Pre-shipment QC Report Archive | Optionally provided for record-keeping or claim validation |
Replacement Part Priority Handling | Some of the Warranty-covered parts prioritized for rapid shipping from EU warehouse |
| Rapid Response Time For Tech Inquiry | Within 24-36 hours ; Urgent Cases Prioritized for warranty service clients. |
We warmly welcome all clients and partners to visit our Regen frame factory in China. From in-house frame production to painting, assembly coordination, and quality inspections, you’ll get a first-hand look at how we turn your ideas into fully assembled cargo bikes.
What you’ll experience on-site:
Tour of frame manufacturing and coating lines
Overview of quality testing labs & certification workflow
Real-time discussions with our engineering and project teams
Brainstorm sessions for custom design, tech integration, and parts sourcing
Logistics & shipping coordination support for your next order
Whether you’re planning a new launch, verifying product quality, or just exploring collaboration—our doors are always open.
Importantly, every bike we build can be delivered with the full documentation package
Visit Scheduling:
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From frame to accessories, we support full customization starting from 20 units.
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